Technical support for (NOC) Network Operations Centre (level 1 and level 2)

VSAT Support (Level 1 and 2 Support)

In VSAT we support two main lines. The following is an outline of the types of services that are typically we can offer to our clients:

Our Network Operations Center (NOC) offers services for remote monitoring of VSAT networks.

1. Follow up for ticket raised for activations/test demo from the data base system from the clients end.
2. Sending / preparing the option file with appropriate firmware to the customer as per sales/commercial dept. request.
3. Follow up with the customer's technician to align the dish antenna & point it to the correct satellite.
4. Performing the Isolation/Compression Test with the VSAT technician at the site and with Satellite operator telephonically.
5. Once all the parameters are good, assisting to activate the site with Core NOC engineers of the client.
6. We also provide email & telephonic support to troubleshoot issues, like slow speed, disconnections etc.
7. Replying emails and phone instantly to the customers .
8. We also provide technical support by taking remote access of our customer's computer to troubleshoot issues loading firmware’s , recovering modems ,slow speed , configuring routers and LAN for the customers of the client.
9. We Recover all types of the iDirect modem if the modem gets corrupted.
10. We also Upgrade & downgrade the Firmware/Packages as per the requirement of our client.
11. If monitoring tools / server access provided we can monitor and troubleshoot the problems accordingly to keep sites for better performance.
12. Network and Traffic management including filtering, prioritization and protocol blocking